Request a restore

Which copy do you want restored?

Automatic backups are kept for 7 days. Your manual backups are kept until you remove them.

What should we put back?

Whole site
Files and every database — the full state at the time of that copy. Files only
Theme, plugins, uploads. Leaves your current databases untouched. Database only
Post/page/order content. Leaves your current files untouched.

Which environment?

Production — ha-41288
Your live site. We'll take a fresh safety backup of it first, automatically, before replacing anything. Staging — ha-41209
Restore into staging instead, so you can check it before touching your live site.

What went wrong?

Tell us what happened, and anything specific you need back

How urgent is this?

Before you submit: restoring replaces the site's current state with the copy you picked. Anything created since that copy was taken (new orders, posts, uploads) will not carry over unless you chose "Files only" or "Database only" above. Our team will confirm this with you if anything looks unusual.

Which copy do you want restored?

What should we put back?

Which environment?

What went wrong?

Request sent