My email stopped
Read this first, because it decides whether the next hour is useful: we cannot fix this, and we cannot see it. Your mail is delivered by your provider, using records in a zone we have no access to. What we can do is give you back exactly what you wrote down before you made the change.
Nothing to attach this to
If your mail has stopped and it has nothing to do with a domain change here, Support is the right door — that raises a request an operator reads.
You wrote your mail records down here, but you never sent us a domain to connect — so there is no cutover of ours involved in this. That changes nothing about what we can do for you, because we could not have fixed it either way, and it changes nothing about what you wrote down. It is below, and it is yours.
You can still tell us. It reaches the same operator, and it does not commit you to connecting the domain.
What you recorded before the change
Where the fix is
At your DNS provider, in the same records list you edited. Not here. Nothing on this page changes anything at your provider, and no button we could put here would.
- Sign in to your DNS provider and open this domain’s records.
- Compare the MX rows there with the ones above. If they are gone, or different, put them back exactly as they were.
- Do the same for any TXT row starting v=spf1.
- Leave the web record you added in place — it is not what delivers mail.
- Then wait. How long depends on the TTL that was on those records before they changed, and that is your provider’s, not ours.
We are not telling you your records are wrong. We cannot see them. We are telling you what to look at.
Tell us
Telling us does not fix anything, and we want to be plain about that. What it does is put an operator in front of what you recorded, so that if you need it read back to you, someone can.
An operator reading your incident is not a repair, and it is not a diagnosis. Nothing at your provider has changed because of it.