northwind-supplies.example
Does this domain receive email?
We ask this first because the answer changes what we tell you to do — and because this is the part that is expensive to get wrong.
The record to add is on the next card, and it stays shut until you have answered this. The answer changes what we tell you to do, and the way this goes wrong is at your provider — once you are there we cannot see it, we cannot reach it, and we cannot undo it. The order is the only part of that we can do anything about.
What we are changing, and what we are not
Connecting this domain changes where web visitors go. It does not change where your mail goes. Those are different records, and the one record you are about to add only touches the web one. We are not going to edit your mail records — we have no access to them, and nothing in this flow asks us to.
What we can’t do is promise the outcome, because there are two ways to make this change that take your mail with it, and both of them happen at your provider, out of our sight:
- Replacing the domain’s nameservers. That hands the whole domain to somewhere else at once — web records and mail records together — and the new place does not have your mail records in it.
- Using your provider’s “connect this domain to a website” wizard. It is usually the same thing with a friendlier name: it rewrites the domain’s records rather than adding one to them.
Add a record. Don’t hand over the whole domain.
Since you’re not sure
Before you change anything, open this domain’s DNS records at your provider and write down — or screenshot — what is there now, particularly anything labelled MX. If it turns out mail was in use, that list is what puts it back. Nobody else has a copy: we have never seen it.
1. Add a record at your domain provider
This part is yours to do, wherever you bought the domain — Ayuda has no access to it. Sign in there, and find its DNS records.
Add the one record below.
- Name
- www
- Points to
- edge-node-7.hosting.example
Use this where your provider supports it. It keeps working if our server address ever changes.
- Name
- @
- Points to
- 203.0.113.10
Use this for the bare domain, which most providers will not let you point with a CNAME. It is a bare address, so it does not survive a server move: if our server address ever changes, this record has to be changed too, by you. The CNAME above does not have that problem — that is why it is the recommended one.
Changes can take anywhere from a few minutes to a day to take effect — that wait is your provider’s, not ours.
Confirm what you changed
2. Tell us the domain, and we’ll finish it
Once the record is in, send us the domain. We add it to this site and get the HTTPS certificate issued for it — both are ours to do, and neither needs anything further from you.
We can’t see your provider’s settings from here, so we won’t know you’ve made the change until you tell us.
When you send it, we also take a note of how many mail records your domain publishes right now — how many, not what is in them. If that number has moved by the time we look again, we stop and someone looks at it rather than carrying on.
Your site stays reachable at ha-1001.hosting.example throughout — nothing here takes it offline.