Support / Requests / CR-40118-2 N nadia
Prototype control — not part of the product. Play a scenario:

Connecting northroadpottery.example

to Production · env-40118

Where this is up to

Proposed — today this is one of four ticket statuses

    What happens next

    Why five states and not one

    Observed today: Open / In progress / Resolved / Rejected

    Each state above says how it was established, because these are not the same event and one does not prove another. An operator adding the domain to the site does not mean the domain resolves. A certificate being issued does not mean mail survived. “Resolved” on a ticket means an operator marked it so — it does not mean the customer’s site is up.